Frequently asked questions

Kirana Skin Clinic is a dermatology clinic located in Ubud, Bali, offering medical and aesthetic skin care services. Our clinic is designed to provide a calm, professional environment where skin concerns are addressed with evidence-based approaches. We serve both local residents and international visitors seeking dermatological care during their time in Bali.

Our clinic is staffed by licensed dermatologists registered with the Indonesian Medical Council (IDI) and Perdoski, the Indonesian Society of Dermatology and Venereology. Each physician holds a specialist qualification in dermatology and venereology (Sp.KK or Sp.DVE). Details of our medical team are available on our website and can be discussed when you book a consultation.

Appointments can be made via WhatsApp, through our website booking form, or by calling the clinic directly during operating hours. We recommend booking in advance, especially during peak tourist seasons in Ubud. Walk-ins are accommodated subject to availability. Our team will confirm your appointment and provide any pre-visit guidance you may need.

We offer a range of dermatological services including medical consultations for skin conditions such as acne, eczema, and hyperpigmentation, as well as aesthetic procedures including chemical peels, laser therapies, injectables, and skin rejuvenation treatments. All procedures are performed or supervised by a licensed dermatologist. The most suitable treatment for your skin will be determined during a consultation.

In many cases, yes. If the dermatologist determines during your consultation that a treatment is appropriate and you meet the eligibility criteria, it may be possible to proceed on the same visit, subject to scheduling and preparation requirements. Some procedures require prior skin preparation or a patch test, which may necessitate a separate appointment. Our team will advise you clearly at the time of booking.

The number of sessions required varies depending on the specific condition being treated, the procedure selected, and individual skin characteristics such as type, tone, and responsiveness. Our dermatologist will discuss realistic expectations during your consultation. Outcomes differ from person to person, and no specific result can be guaranteed in advance.

Yes. International guests are welcome to contact us via WhatsApp or email before their arrival to schedule an appointment. We can discuss your skin concerns in advance and advise whether a medical consultation or a specific treatment may be appropriate. Please note that a formal diagnosis and treatment plan can only be made in person by our dermatologist.

Yes. Our medical and administrative team are able to communicate in English to assist international patients throughout the consultation, treatment, and aftercare process. Written aftercare instructions and summaries can also be provided in English upon request, helping you continue any recommended care after returning home.

Please bring a valid passport or identification, a list of any current medications or supplements, records of known allergies, and any previous dermatology or medical records relevant to your skin concern. If you have been using prescription topical products, please bring them or note the active ingredients. This information helps our dermatologist assess your skin safely and accurately.

Consultation fees are charged separately from treatment fees. Treatment pricing depends on the procedure type and the specific protocol recommended for your skin. We provide a clear cost estimate before any procedure begins, so there are no unexpected charges. Prices are listed in Indonesian Rupiah (IDR). Our team is happy to answer pricing questions before your visit.

Payments are processed in Indonesian Rupiah (IDR) in accordance with Indonesian regulations. We accept major payment methods including debit and credit cards. For foreign visitors, we recommend checking the current exchange rate with your bank or a licensed money changer before your visit. Please contact us if you have specific payment questions prior to your appointment.

Yes. All topical products and pharmaceutical items used at our clinic hold valid BPOM (Badan Pengawas Obat dan Makanan) registration where required. Medical devices and equipment meet applicable Indonesian health authority standards. Our clinic operates in accordance with Permenkes 1787/2010 and other relevant ministerial health regulations governing aesthetic medical practice.

Yes. Informed consent is a mandatory part of our clinical process, in line with KODEKI (Indonesian Medical Ethics Code) and applicable health regulations. Before any procedure, your dermatologist will explain the purpose, method, expected outcomes, and potential risks. You will have the opportunity to ask questions before signing. No procedure will proceed without your written consent.

Patient safety is a priority. Our team is trained to monitor for and respond to adverse reactions during and after procedures. If you experience any unexpected symptoms following a treatment at our clinic, please contact us promptly. We will advise you on the appropriate next steps and, where necessary, arrange a follow-up review with our dermatologist.

After each procedure, our team provides written aftercare instructions tailored to the specific treatment you received. These typically cover skin care routines, sun protection guidance, activities or products to avoid, and signs to watch for. For international patients returning home, instructions are provided in English and include guidance on continuing care after departure from Bali.

We are happy to provide general post-treatment guidance via WhatsApp for patients who have returned home. Please be aware that a formal medical diagnosis or prescription cannot be issued remotely under Indonesian medical regulations. If your concern requires clinical assessment, we recommend consulting a qualified dermatologist in your home country. Upon request, we can provide a summary of the treatment you received at our clinic.